How Do Supplier Relationships Contribute to Success In Conference and Events Management?

Abstract

This paper argues that supplier management can be a key ingredient in improving the performance within the sector. The sector is supported by a wide range of suppliers providing services such as security, transport, technical support including AV services, crewing and exhibition design, as well as marketing promotion and business support. As is shown in Figure 1, it is the job of venue management to ensure that suppliers, some of whom come into direct contact with customers/conference participants, provide the level of support required by clients and venue managers. The aim of this paper is to report on findings relating to venue managers experiences of supplier management in the industry.