Vui lòng dùng định danh này để trích dẫn hoặc liên kết đến tài liệu này: http://thuvienso.vanlanguni.edu.vn/handle/Vanlang_TV/21483
Nhan đề: Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
Tác giả: Kervenoael, Ronan de
Hasan, Rajibul
Từ khoá: Intention to use robots
Human-robot interaction
Hospitality services
Artificial intelligence
Năm xuất bản: 2019
Nhà xuất bản: Elsevier Ltd.
Tóm tắt: Social robots have become pervasive in the tourism and hospitality service environments. The empirical understanding of the drivers of visitors’ intentions to use robots in such services has become an urgent necessity for their sustainable deployment. Certainly, using social androids within hospitality services requires organisations’ attentive commitment to value creation and fulfilling service quality expectations. In this paper, via structural equation modelling (SEM) and semi-structured interviews with managers, we conceptualise and empirically test visitors’ intentions to use social robots in hospitality services. With data collected in Singapore’s hospitality settings, we found visitors’ intentions to use social robots stem from the effects of technology acceptance variables, service quality dimensions leading to perceived value, and two further dimensions from human robot interaction (HRI): empathy and information sharing. Analysis of these dimensions’ importance provides a deeper understanding of novel opportunities managers may take advantage of to position social robot-delivered services in tourism and hospitality strategies.
Mô tả: Tourism Management 78 (2020) 104042
Định danh: http://thuvienso.vanlanguni.edu.vn/handle/Vanlang_TV/21483
ISSN: 0261-5177
Bộ sưu tập: Bài báo_lưu trữ

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